Terms & Conditions for eirevo.co.uk marketplace website

1. Definitions

"Customer" means an individual who is acting on behalf of his/her business or organisation and is also referred to as “you” in these eir evo marketplace terms and conditions.

“eir evo” means eircom UK Limited and its affiliates (individually and collectively, and is also referred to as "we" or "us" or "our" in these eir evo marketplace terms and conditions.

“Goods” means an individual product including software as described on our website.

“Services” means any service or support provided by us to you, the Customer.

“Order” means an order placed by you for Goods or Services in accordance with these eir evo marketplace terms.

"Normal Working Days" means 9am to 5pm, Monday to Friday, excluding Bank Holidays or other public holidays in Northern Ireland.

“Website” means the eirevo.co.uk marketplace website.

2. Quotations

Quotations received by the Customer are an invitation to treat; an expression to negotiate only. Prices and delivery dates are viable for 7 Normal Working Days from the date of quotation.

3. Orders

Each Order placed on the Website shall not be considered formalised until it is accepted by us. Orders expressed in verbal or written form will not be considered formalised until it is processed through the necessary channels. eir evo is entitled to refuse any Order placed by the Customer.

4. Payment

By placing an Order with us, the Customer understands that his/her credit or debit card will be used in the order transaction. It is understood that there are sufficient funds or credit facilities to purchase the Order, and that authorisation has been given to purchase the Order. eir evo reserves the right to implement validation of your credit or debit card details before providing you with any Goods or Services.

Purchase of Goods and Services can be made on credit via our Sales Team on receipt of a valid Purchase Order, and credit facilities may be subject to credit checks with a credit vetting agency. Credit terms of eir evo require payment within 30 days.

Credit notes issued by eir evo must be used within the period of one year, from the initial date of issue. eir evo retains its full right to cancel a credit note past the 12-month period, and the Customer will not be reimbursed. If a Customer fails to utilise a credit on its eir evo balance within 12 months, eir evo retain the right to cancel the credit.

5. Prices

All prices quoted are in GBP which exclude VAT, delivery, and installation. Goods and services, together with VAT, are invoiced at the price specified on the Website at the time of the Order. We reserve our right to modify the prices of our Goods and Services at occasional points in time.

6. Promotions/Special Offers

Goods and Services that have become promotional or are being advertised as a special offer must be available in stock at the time of placing the Order. We reserve the right to withdraw any promotion or special offer without notice, at any time. Promotions on our Website will not be available to our Customers with special pricing, unless specifically permitted by us.

7. Delivery and Damage

The minimum order value for free delivery from the Website is £100, while £8 will be charged for delivery on anything under that value. We shall deliver Goods and Services ordered by the Customer through reasonable transport channels upon the agreed delivery date. We do not accept any liability for delayed delivery when the circumstances are beyond our reasonable control. If delays are expected, we will contact the Customer to alert of the delay.

The Customer must sign upon delivery of Goods and Services to acknowledge proof of delivery and accept the responsibility to ensure there is no discrepancy in the Order. We are not liable for any discrepancy of the Order if the Customer has signed off on delivery.

Liability for damage of Goods during transport will not be placed with us if the Customer fails to make contact within 24 hours of receipt of delivery.

If the Customer fails to accept the delivery of Goods or Services, we retain the right to:

a. Redeliver the Goods and Services at the expense of the Customer;

b. Store and insure the Goods and Services at the Customer’s expense and risk;

c. Resell the Goods and Services and pay the Customer the balance after deducting any storage or insurance charges.

8. Cancellation, Warranties & Returns

If you choose to cancel your Order with us prior to the delivery of said Order, the Customer must express the cancellation in written form to our Sales Team at marketplace@eirevo.co.uk

It will be at our discretion whether we, decide to take back the Goods, or not. If at our discretion, we permit the return of unwanted Goods in return for Customer credit, the Goods must be returned within 5 days of delivery, unopened and unused by the Customer, and in perfect re-saleable condition. If Goods or Services received by the Customer from us are defective or faulty, we will offer a full refund in conjunction with the manufacturer’s warranty and documentation. On unwanted Goods or Goods ordered in error a restocking fee of 15% applies.

9. Liability

During transactions with you, under no circumstances will we be held liable for indirect or any consequential damage or loss, however caused, which includes, and is not restricted to: damage to trading relationships, loss of profits or business, loss of goodwill, loss of data, and other financial loss outside of returns (see warranties & returns section). We may be liable to refund you part of, or the whole, of the invoiced amount if the Goods or Services are faulty or defective only.

10. Force Majeure

We retain the right to cancel or defer the transaction of Goods and Services to the Customer, by reason of delay or failure to deliver due to circumstances beyond our control for example: an act of God, explosion, flood, fire or accident, epidemic, power failure, industrial dispute, war etc.

11. Trademarks

We acknowledge the intellectual property rights of suppliers and manufacturers of Goods on the Website. Goods and Services images are provided for illustrative purposes only and the actual Goods and Services you receive may differ from the image displayed in the catalogue or on the Website, especially with generic products.

12. General Terms of Business

We will make every effort to respond to a Customer query via phone, email, or post within 48 hours of the receipt of any such query. Regarding Customer complaints, we will make every reasonable effort to respond within three Normal Working Days and update the Customer on the process.

If any provision of these Website terms and conditions have been found in dispute by competent jurisdiction to be invalid, illegal, or voidable, it will not affect the remaining terms and conditions. If any variation of these Website terms and conditions has been agreed by us, the variation must be expressed in written form by an authorised eir evo official.

In the event of a dispute between the Customer and us, the customer agrees to submit to the dispute resolution process as set out in Clause 12 of the
Master Terms and Conditions for the Supply of Goods and Services on the eirevo.co.uk website.